Circles House
Circles House, based in Barcelona, is a boutique coliving and coworking community designed for entrepreneurs and innovators seeking a more meaningful way to live, work, and connect.
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| operational clarity
| scalability
| enhanced customer experience
the challenge
​​as a fast-growing startup, Circles House faced challenges in structuring their internal processes to match the pace of their growth.
the company had quickly expanded operations, serving a growing number of members while laying plans to open new coliving spaces in the near future.
this rapid expansion brought common startup challenges.
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| unstructured workflows
fragmented processes, relying on multiple tools like unorganized Miro boards, causing inefficiencies and miscommunication.​
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| customer experience gaps
inconsistent processes and unclear responsibilities made it harder to deliver the high-quality experience members expected.
with plans to open new locations, existing workflows weren’t designed to handle multi-site operations.
the solution
to address these challenges, I developed a comprehensive service blueprint and overhauled their internal documentation:​​​
| stakeholder collaboration
interviewed all team members to understand current workflows, challenges, and pain points, ensuring that the proposed solutions were practical and aligned with their goals.​
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| documentation overhaul
| blueprint creation
reorganized and systematized internal documentation to ensure clarity, accessibility, and ease of use for current and future teams.
designed a detailed visual map of all processes, from onboarding to operations, identifying gaps, inefficiencies, and opportunities for improvement across every area of the business.
the outcomes
Circles House is preparing to expand its operations with the upcoming launch of a new house in Andorra. this milestone is supported by the comprehensive blueprint and documentation review, which provided the company with a clear operational structure and scalable processes.
| operational clarity
identified inefficiencies and implemented streamlined processes to improve team performance.
| enhanced customer experience
introduced solutions to deliver a consistent, high-quality experience for members while preserving Circles' personalized touch.
| scalability
built a scalable framework to support future growth, ensuring smooth operations as they open new houses.