in parallel, i worked on service design projects, mapping processes and customer journeys for small companies and startups. I also gained experience in hospitality, managing day-to-day operations and community engagement in a coliving and coworking space. these experiences helped me refine my ability to design not only digital interfaces but also complete service ecosystems.

Toro - ux writer 

at Toro, I worked with other designers and developers in planning and creating the experience of a digital product—specifically Toro's brokerage website and app, as well as the internal portfolio consolidation service. I participate in the stages of benchmarking, discovery, screen development, review, always focusing on customer experience translated into content. In research-related tasks, I help create and analyze surveys, structure scripts, and engage directly with customers.​​

I also worked with product metrics, A/B testing, and creating the tone of voice. In 2021, Toro was acquired by Santander, and I participated in adapting our products to this new phase. I also worked on corporate communications through emails, push notifications, SMS, and more.

VOLL - employee experience intern

I participated in climate analysis processes, creating automations for quick and effective response analysis. I also worked on internal communication, promoting virtual events in the context of the pandemic, as well as conflict resolution and maintaining organizational culture.

ioasys - employee experience intern

I participated in creating an internal communication routine, organizing the onboarding process, and coordinating events. I also assisted with the application and analysis of climate surveys, conflict resolution, and the creation of internal materials such as the feedback manual.